It may take up to 45 Business Days for the points to be applied to your account.

If you sign up with your email address, an email will be sent to that email address with a verification code. If you sign up with your cell phone number, a text message will be sent to that phone number address with a verification code. You may verify with either email or phone number, or both. We recommend verifying the email address or phone number that would be attached to your vehicle so your app can easily be connected to your customer profile in our system.

If your app profile is not syncing with your customer history with West Edmonton Mall Toyota, it is likely that you verified your app account with an email or phone number that we don't have in our system. We may ask you to verify the email address or phone number we have attached to your VIN, or we can update your customer file with the email or phone number you used to register for the app.

No, they can only be used in parts and service.

Points that are not redeemed within 5 years expire.

Click Redeem and show the Service Advisor the check-out clock and one-time code.

Yes!

Each point is worth $1.00.

No. Since points take a few business days to be processed onto the account, you cannot use them for the same order.

Yes, you can earn points and redeem points with any of our offers.

No. You have to hit redeem and show our service advisor the special one time code to redeem points.

Yes. You cannot redeem points on free oil changes, warranty work and in our finance department.

Look at your previous invoice for your customer number.

The terms will be in the profile tab on your app and on our website.

The birthdate if used to verify your age. You must be over 18 years of age to use the app.

Feedback can be provided on the app via the contact tab.

In-app notifications about WEM Toyota offers and emails.

You go into your profile and at the bottom there is a Notification Settings toggle.